Shipping policy
Shipping Policy
Last updated: July 2026
Thank you for shopping with Negus Natural. We're committed to getting your natural beauty products to you safely and promptly, wherever you are in the world.
Processing Time All orders are processed within 2–5 business days. Orders are not processed or shipped on weekends or public holidays. During peak periods, processing times may be slightly longer.
Shipping Destinations We ship worldwide, including the United Kingdom, United States, Canada, Australia, Europe, the Middle East, and many more countries. If your country is not available at checkout, please contact us at motherland@negusnatural.com.
Estimated Delivery Times
- United Kingdom: 3–5 business days
- Europe: 5–10 business days
- United States & Canada: 7–14 business days
- Australia & New Zealand: 10–16 business days
- Rest of World: 10–21 business days
Delivery times are estimates and may vary due to customs processing, carrier delays, or other factors outside our control.
Shipping Costs Shipping costs are calculated at checkout based on your location and order weight.
Customs, Duties & Taxes For international orders, your package may be subject to import duties, taxes, and customs fees levied by your country. These charges are the responsibility of the recipient and are not included in our product or shipping prices. We recommend checking with your local customs office for more information before placing an order.
Order Tracking Once your order has shipped, you will receive a confirmation email with tracking information where available.
Lost or Damaged Orders If your order arrives damaged or does not arrive within the estimated timeframe, please contact us at motherland@negusnatural.com and we will do our best to resolve the issue promptly.
Contact Us For any shipping enquiries, please reach out to us at: 📧 motherland@negusnatural.com 📞 07724 377517